We accept returns for refund or exchange within 30 days of shipment from our facility. You will only pay for return shipping and insurance fees. A Return Merchandise Authorisation (RMA) number is required for all returns. You may request a RMA by following the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or email us immediately at firstname.lastname@example.org. Please retain all packing materials unless instructed otherwise by Blue Nile. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Blue Nile is not responsible for lost or damaged returned shipments.